FAQ

General Questions

Why should I choose Jet Port valet over Self-parking?

We offer a 24 hours a day, 7 days a week, 365 days of the year service. The shuttles run on a ‘ON DEMAND’ basis and we aim to limit any waiting time you may experience to a minimum.
We offer yard parking/storage with a combination of either-&-or; security fencing, patrolling, video surveillance, electronically monitored perimeter, 24 hour staff.
Please be with us at least 30 minutes prior to when you need to be at the airport so we can be sure of getting you to the airport in good time. If you are running late we recommend you drive straight to the airport and park there. Call us to confirm this is what you are doing and we can arrange a full refund of any pre-paid parking.
We appreciate that plans change so if you book and pay online and are unable to travel please call us to cancel your reservation and request a refund before the last minute of your reservation. Please note that we do not refund 'no-shows' .
You can choose pay later option at lot or you can call our Reservation Center at 1-844-675-7171 and one of our representatives will be happy to complete your booking.We strongly recommend customers to call at least 1 hour in advance for pay later option
To cancel or modify a reservation please email info@jetport.ca or call 1.844.500.7275
If you stay beyond your reservation for more than 2 hours, you are charged the late fee rate of $9.99 plus tax per calendar day.
We strongly recommend customers call at least 1 hour in advance for " Pay later " to minimize wait time.
Our parking facility is part of Woodbine Mall and located on the north side of mall. The lot can be accessed from Queens Plate drive.

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